terms and conditions

General

1. Website terms and conditions

Welcome https://shop.annebra.com ("Website"). These terms and conditions (these “terms”) are made between users (“You,” “Your,” or “Member”) and Wavily Company Limited (“We,” “Our,” or “Us”).

The rights and obligations of both parties to use the website. Your use of the website constitutes a voluntary agreement and accept these terms. We reserve the right to amend change the terms and conditions at our discretion. These terms do not fall under the privacy policy on the website, that is to say, if there is a conflict between these terms and the privacy policy be in accordance with these terms.


2. Intellectual property and trademarks

All types of intellectual property rights on this website including the trademark belonging to Wavily Company Limited and / or the company has been licensed to use rights from related parties. The intellectual property and trademarks are protected under such intellectual property laws. You may not use the intellectual property and trademarks in any of the following ways: such as duplication, copying, modification, or distribution, whether in whole or in part for any purpose, unless permitted by written.


3. Your information

In using the website, you may disclose information to the company. By you confirm that the information is true and complete.


4. Privacy Policy

Details about the privacy policy for users, please study from company’s “Privacy Policy”


5. Links to other websites.

To facilitate the users, the company may have links to third party websites. Which these links are beyond the control of the company. The link does not indicate that we endorse the website or service. We disclaim any responsibility or liability due to websites or other services. Users are solely responsible for the use of any website or service linked to this website.


6. Right to access and Membership

This website restricts the rights for users under the age of 18 who are not our target audience. Including reserves the right to refuse or limit access to this website and from membership of any person or from any internet address without the need to inform or specify the reason for doing so.


7. Disclaimer of Warranties and Limitation of Liability

The information shown on this website is information that the company try to create and present content based on conditions received from reliable sources. But the company cannot certify that the information is accurate, complete and reliable without any error. Users should use their own discretion. The company does not responsible for data loss, loss of benefit, as well as any damages or losses as a result of using this website.


8. Communication and other content

Users can send suggestions, comments, questions or other information to the company as long as that content is not illegal, obscene, intimidating, libelous, violating privacy rights, infringement of intellectual property rights or causing damage to the company or third parties.

And should not contain software viruses, not political campaigns, not commercially, not chain letters or spam. User cannot use a false email address, impersonating another person or misleading any content.

If you submit information, you are deemed to have granted the company's rights to use the information automatically. In which these rights do not exercise exclusive rights, by not receiving compensation, with no time limit, without recovery. The Company may transfer rights, reproduce, modify, change, publish, translate, create derivative works, distribute and display the said content through any media worldwide.


9. Order or Purchase Contract

Your order is the purchase contract. In which the company agrees to sell products according to your order. And you agree to pay the product within the specified period by using credit cards, debit cards, or company's specified methods. In the case of payment by credit card or debit card you confirm that you are the owner's card or have received permission to use the card from the owner's card. The company will deliver the product to your provided address by method and by the company's specified time. You may change or return products according to the " Return and Refund policy” of online order.

In case of abroad order, the customer will be responsible for the shipping cost, fees, duty, import taxes according to the regulations of the importing country


10. Force majeure

The company may refuse any responsibility for delays or failures in shipping from reasons beyond the control of the company. Which includes wars, terrorism, natural disasters and other events which may require an extension of the delivery time without being held responsible for damages or costs of delay.


11. Governing law

This agreement shall apply and interpreted under the laws of the Kingdom of Thailand without binding to international law on the conflict of laws. In case of any disputes here, users and the company agree that the dispute is under the jurisdiction of the Kingdom of Thailand only. In which both parties deny the use of The United Nations Convention on Contracts for the International Sale of Goods


If you need help with the company Your welcome

Please contact us at customersupport@annebra.com

Phone 02-249-4334 Ext. 24

working time

Monday - Friday from 9.00 - 18.00 hrs.

Closed Saturday-Sunday and Thai’s Public Holidays.

Privacy policy

1. Privacy Policy

To protect the privacy of all users who contact the website of Wavily Company Limited, this privacy policy will help users understand about how to collect data usage and manage data as a website user https://shop.annebra.com

By using the website of the company, users agree to the terms and conditions of this privacy policy.


2. Data collection and storage

We will collect and storage user’s information while using on this website. The users consent and voluntarily provide the following information: Name, address, telephone number or email address and other information.


3. Use and disclosure of data

We use your personal information for the purpose of improving products and marketing promotion services. Including facilitating the processing of your orders and payments or to help us propose a suitable offer for you.


We do not distribute personal details to other companies or organizations that aim to trade. Except that it will use as much information as is necessary to enable the sale of goods to proceed in accordance with your objectives.


We will disclose your account and personal information if necessary, to comply with the law. Government regulations or policies To protect the rights, property, safety of the website and the users of the company Including exchanging information with other companies or organizations to prevent fraud and reduce credit risk Your information may be one of the assets transferred to a third party in the event of a merger, sale or dissolution.


4. Cookies and web beacons

The company uses cookies and web beacons for website administration for the purpose of data collection. Which is used to develop the system to be convenient to use the website and systems related to the company We also use cookies and web beacons to service the needs of the buyer. In presenting product information or marketing activities that are suitable for users We use third party services to collect usage statistics for the purpose of measuring and increasing the efficiency of use. Present appropriate marketing activities and in order to provide better service in the future.


5. Children's privacy

This website restricts the rights for users under the age of 18 and Waverly Company Limited will not request or collect personal information of children under 18 years of age. Disclaims any responsibility to users that give false information about their age or users under 18 years old.


6. Data security

For the sake of protecting the confidentiality and security of your personal information the company has established regulations within the organization to determine the right to access or use your personal information. And to protect the confidentiality and data security the company has therefore established a secure communication channel for such data by encrypting such information, for example, using the Secure Socket Layer (SSL) protocol.


7. Changing personal information

If you want to change the personal information you previously provided. Please sign in via the website with the account you wish to change personal information or contact us at email: customersupport@annebra.com.


8. Links to other websites

The company's website may contain links to other websites. To facilitate the users However, these links are beyond the control of the company. And does not guarantee any content on those websites Visiting or using link information that connects to other websites That is your risk. When you visit other websites, you should read the privacy policies of those linked websites before using those websites.


9. Newsletter subscription

The company's website may contain links to other websites. To facilitate the users However, these links are beyond the control of the company. And does not guarantee any content on those websites Visiting or using link information that connects to other websites That is your risk. When you visit other websites, you should read the privacy policies of those linked websites before using those websites.


10. Contact details regarding privacy policy

Newsletter subscription you will need to provide an email address to receive newsletters, discounts or other benefits. You can subscribe to receive newsletters as needed. By accepting these terms, you will be automatically included in the newsletter and you agree to receive relevant email communications from the company. If you do not want to receive news and promotions from us. You can click to unsubscribe.


If you have questions about the privacy policy and personal information security

Please contact us at customersupport@annebra.com

Phone 02-249-4334 Ext. 24

 


working time

Monday - Friday from 9.00 - 18.00 hrs.

Closed Saturday-Sunday. And public holidays

Return and Refund policy

In case of Return and Refund the product

  • Customer can return and refund within 7 days after receiving the product.
  • Products must be in original condition, with hang-tags & price tags on, has not been washed or used.
  • Customers must contact and notify in advance to receive an approval for exchange or return at the customer service department, phone number 02-249-4334 ext. 24 hours (9:30 am - 18:00 pm), Monday through Friday. Except public holidays or by email at customersupport@annebra.com

Methods of Return and Refund products:

 1. Customer return the product by registered mail (EMS) or others. The customer will responsible for return shipping costs including fees, duty and import tax that occur (In the case return from abroad) to the address below. The company is not responsible for the lost resulting from returning the product.

Attn: 

Customer Support

Wavily Company Limited

131 Naranong Road, Khlongtoei Subdistrict,

Khlongtoei District, Bangkok 10110 Thailand.

 The company will process within 10 days after receiving your return. The delivery fee may be at the discretion of the company.

 2. Customer can bring the product to change at any convenient Annebra branch. (Must notify customer support 7 days in advance)

  • Products with discounts and / or promotions cannot be exchanged or returned.
  • The company reserves the right to approve return and refund conditions in all cases without prior notice.

Defective products

  • If the product is found to be defective or damaged, please contact our customer service immediately at 02-249-4334 ext. 24 (09.30 - 18.00 hrs.) Monday to Friday. Except public holidays or email, click here customersupport@annebra.com
  • Damaged products resulting from wear do not counted as a defective products. For advice on how to care the product please continue reading at how to care for clothing

Refund policy

We are glad to refund with the following cases:

1. Defective product damage caused by our faulty.

2. Products do not correct with the customer’s order and would like to return the products.

3. Products damaged during delivery and customers would like to return the products.

4. Products must be purchased from the company's online store only.

In case of paying by cash we will refund cash to the customer's account within 15 business days from the date the consumer exercised the right and return the product.

In case of making a payment via credit card will be refunded back to the original payment method. It may take at least 30 business days for the funds to appear in your account, depending on the billing cycle of each bank.

Membership policy and privileges

Wavily Company Limited has a membership policy with the objective of providing an impressive experience and special privileges for customers who are members in each hierarchy including discount, point accumulation to be used as discounts and other privileges in each special occasion.

1. There are 4 levels of membership as follows

  a. Initial Level

  Customer will be Initial level member when apply for membership. By receiving the right to accumulate points from each purchase and can redeem points for discount on the next purchase.

  b. Silver Level

Customer purchase accumulating 3,000 baht within 1 year will be eligible to become a Silver Level member. Silver Level membership will be granted for 1 year and receive a 5% discount on regular price items.

  c. Gold Level

Customer purchase accumulating 30,000 baht within 1 year will be eligible to become a Gold Level member. Gold Level membership will be granted for 1 year and receive a 10% discount on regular price items.

  d. Platinum Level

Customer purchase accumulating 60,000 baht within 1 year will be eligible to become a Platinum Level member. Platinum Level membership will be granted for 1 year and receive a 15% discount on regular price items.


2. Member level adjustment and privileges

  1. Membership level adjustment will exercising within 24 hours after the purchase has been completed.

  2. Counting cumulative purchases

  a. New customers who have never been a member upgrade will always count the accumulative purchases of the past 1 year from the current date.

  b. Customers who have previously been in the Silver or Gold or Platinum membership level will count cumulative purchases from the date of receiving the first level membership, which will be counted annually.

  3. Counting of the accumulative purchases will be counted from the purchase amount after deducting discount.

3. Discounts that customers receive according to membership level must be a regular price product and buy products through https://shop.annebra.com ("Website") only

4. Maintaining right or adjusting membership level will be adjusted up or down based on the cumulative purchase amount within 1 year after the right date. The privilege will be in line with the accumulated product purchase according to the membership level above.

example

Case 1: Be Silver member during December 25, 2019 until December 24, 2020 with a cumulative purchase total 30,005 baht throughout the year. Members have been upgraded to Gold level for a period 1 year beginning on December 25, 2020 to 24 December 2021 with 10% discount.

Case 2: Be Silver member during December 25, 2019 until December 24, 2020 with a cumulative purchase total 1,500 baht throughout the year. Membership level will be adjusted to Initial Level membership which will not receive any % discount when purchase. But Initial Level still accumulate points and can redeem points as discounts when purchases.

Case 3: New members apply for membership on December 15, 2019, and purchase products in the amount of 3,200 baht on January 3, 2020. By January 4, 2020, members will be upgraded from Initial Level member to be a Silver member by being entitled to 5% discount for 1 year

5. Point accumulation

a. Every purchase valued 100 baht will receive 1 reward point

b. Every 1 point has a value of 2 baht. Can be used as a discount for the next purchase.

c. Points will be accumulated into the member's account automatically.

d. Point accumulation is calculated from purchased via https://shop.annebra.com ("Website") only

6. Members' right and privilege is the individual right. Cannot transfer, share or assign to the others.


Membership is offered by Wavily Company Limited in order to offer special privileges to the members only. This membership is for individuals 18 years and older for personal use only, not for business or commercial purposes. Membership is limited to one (1) account per person. And the company reserves the right at its discretion solely to suspend, cancel, or merge accounts that appear to be redundant accounts.

By participating in membership ("You", "Your" or "Members"), you agree that you have read, understood and agreed to be bound by these terms and conditions ("Terms") and from any changes or amendments in the future, which will be announced on the website. This membership you also agree to be bound by the privacy policy of our website and the general terms and conditions of use included here by reference. If you do not agree with these terms general terms and conditions of use of the website and our privacy policy you will be banned from participating in membership. These terms do not change the terms or conditions of any other agreements you may have with us, including any agreements for selling products. Membership is considered void if prohibited by law.