terms and conditions

General

1. Website terms and conditions

Welcome https://shop.annebra.com ("Website"). These terms and conditions (these “terms”) are made between users (“You,” “Your,” or “Member”) and Wavily Company Limited (“We,” “Our,” or “Us”).

The rights and obligations of both parties to use the website. Your use of the website constitutes a voluntary agreement and accept these terms. We reserve the right to amend change the terms and conditions at our discretion. These terms do not fall under the privacy policy on the website, that is to say, if there is a conflict between these terms and the privacy policy be in accordance with these terms.


2. Intellectual property and trademarks

All types of intellectual property rights on this website including the trademark belonging to Wavily Company Limited and / or the company has been licensed to use rights from related parties. The intellectual property and trademarks are protected under such intellectual property laws. You may not use the intellectual property and trademarks in any of the following ways: such as duplication, copying, modification, or distribution, whether in whole or in part for any purpose, unless permitted by written.


3. Your information

In using the website, you may disclose information to the company. By you confirm that the information is true and complete.


4. Privacy Policy

Details about the privacy policy for users, please study from company’s “Privacy Policy”


5. Links to other websites.

To facilitate the users, the company may have links to third party websites. Which these links are beyond the control of the company. The link does not indicate that we endorse the website or service. We disclaim any responsibility or liability due to websites or other services. Users are solely responsible for the use of any website or service linked to this website.


6. Right to access and Membership

This website restricts the rights for users under the age of 18 who are not our target audience. Including reserves the right to refuse or limit access to this website and from membership of any person or from any internet address without the need to inform or specify the reason for doing so.


7. Disclaimer of Warranties and Limitation of Liability

The information shown on this website is information that the company try to create and present content based on conditions received from reliable sources. But the company cannot certify that the information is accurate, complete and reliable without any error. Users should use their own discretion. The company does not responsible for data loss, loss of benefit, as well as any damages or losses as a result of using this website.


8. Communication and other content

Users can send suggestions, comments, questions or other information to the company as long as that content is not illegal, obscene, intimidating, libelous, violating privacy rights, infringement of intellectual property rights or causing damage to the company or third parties.

And should not contain software viruses, not political campaigns, not commercially, not chain letters or spam. User cannot use a false email address, impersonating another person or misleading any content.

If you submit information, you are deemed to have granted the company's rights to use the information automatically. In which these rights do not exercise exclusive rights, by not receiving compensation, with no time limit, without recovery. The Company may transfer rights, reproduce, modify, change, publish, translate, create derivative works, distribute and display the said content through any media worldwide.


9. Order or Purchase Contract

Your order is the purchase contract. In which the company agrees to sell products according to your order. And you agree to pay the product within the specified period by using credit cards, debit cards, or company's specified methods. In the case of payment by credit card or debit card you confirm that you are the owner's card or have received permission to use the card from the owner's card. The company will deliver the product to your provided address by method and by the company's specified time. You may change or return products according to the " Return and Refund policy” of online order.

In case of abroad order, the customer will be responsible for the shipping cost, fees, duty, import taxes according to the regulations of the importing country

Note: From 1 July 2021, the European Union countries VAT will begin to be collected at around 15% on goods sent to the EU. However, tax rates and fees may be changed depending on the regulations of each importing country.


10. Force majeure

The company may refuse any responsibility for delays or failures in shipping from reasons beyond the control of the company. Which includes wars, terrorism, natural disasters and other events which may require an extension of the delivery time without being held responsible for damages or costs of delay.


11. Governing law

This agreement shall apply and interpreted under the laws of the Kingdom of Thailand without binding to international law on the conflict of laws. In case of any disputes here, users and the company agree that the dispute is under the jurisdiction of the Kingdom of Thailand only. In which both parties deny the use of The United Nations Convention on Contracts for the International Sale of Goods


If you need help with the company Your welcome

Please contact us at customersupport@annebra.com

Phone 02-249-4334 Ext. 24

working time

Monday - Friday from 9.00 - 18.00 hrs.

Closed Saturday-Sunday and Thai’s Public Holidays.

Personal Data Protection Policy

Wavily Co., Ltd. realizes the importance of the personal data protection by establishing policies, regulations and rules for the business providing strict measures in protecting your personal data and the related laws. The Company would like to notify you that, this policy’s compliance with the Personal Data Protection Act, B.E. 2562 (2019) as the following matters.

1. Personal Data

1.1 “Personal Data” means any information relating to a person, which enables the identification of such Person, whether directly or indirectly, but not including the information of the deceased persons in particular.

Personal Data that the Company collects, uses and/or discloses, such as (a) Personal Data including name and surname, gender, taxpayer number. (b) Contact information including address, telephone number. (c) Information related to electronic systems access and usage such as email, IP Address, Line ID, Cookies or contact channels on social media. (d) other information available on the website such as sound, images, motion pictures and any other information that is considered personal data under the Personal Data Protection Law.

1.2 “Sensitive Personal Data” means Personal Data pertaining to racial, ethnic origins, political opinions, cult, religious or philosophical beliefs, sexual orientation, criminal records, health data, disability, trade union information, genetic data, biometric data (such as fingerprints or facial recognition data) or of any data which may affect the data subjects in the same manner, as prescribed by the Personal Data Protection Committee. The company will collect and use and/or disclose sensitive personal data only when the Company has obtained your express consent.

1.3 Personal Data under 18 years of age This website restricts the rights for users under the age of 18 and Wavily Co., Ltd. will not request or collect personal information of children under 18 years of age. Disclaims any responsibility to users that give false information about their age or users under 18 years old.


2. The Collection of Personal Data

The company will collect, use, and disclosure of your Personal Data. Whereby the Company will ask for the consent of the data subject before or while collecting personal data. If the law requires consent and will process personal data as necessary for the purposes stated in this policy.


3.Purposes for the collection and use of Personal Data

For the benefit of selling products and providing services in various forms For analyzing, development, improvement and offer the better products and services For the performance of financial transactions in compliance with the company’s contractual obligations. For the benefit of improving operational quality related to the Company's business For analyzing and tracking the use of services on the website and the purpose of retrospective review in case of usage problems For you to receive offers, privilege, advice and newsletter including the right to participate in special activities

The Personal Data collected by the company in relation to the above-mentioned purposes are required in compliance with contractual obligations or in accordance with applicable laws. In case of refusal to provide the required Personal Data, it may be considered as an infringement of relevant laws or may cause the Company not to be able to manage or execute contractual obligations or facilitate services for you. However, should any modifications to the stated purposes for the collection of Personal Data subsequently occur, the Company will duly inform you as well as fulfill other legal obligations, including the recording as evidence of the amendment of the purposes stated in this Policy.


4. Disclosure of Personal Data

The Company may disclose your Personal Data to other person to the extent permissible under your consent or law. The persons or entities receiving such data will collect, use, and/or disclose the Personal Data to the extent permissible under your consent or related to this Policy such as courier company and/or parcel, alliance company (co-brand), company representative, sub-contractors, financial institution, auditor, external auditor, legal authority. financial institutions, auditors, external auditors, competent authority by law.


5. The Personal Data retention period

The Company will retain your Personal Data for as long as necessary during the period you are a customer or under relationship with the Company or for as long as necessary in connection with the purposes set out in this Policy, retention for proving and examining in the event of dispute within legal prescription period of not over 10 years, etc.

The Company may erase destroy, or anonymize the Personal Data when it is no longer necessary or when the period lapses.


6.Protection and security of personal Data

The Company has in place adequate and strict security measures, in accordance with Policy and Guidelines on Information Technology of the Company, to prevent Personal Data, loss, access, destruction, use, alteration, correction, and to prohibit unauthorized or unlawful use of Personal Data.


7. Your Rights as a Data Subject

As prescribed in the Personal Data Protection Act, B.E. 2562 (2019) You have the rights of the Data Subject as follow:

7.1 Right to withdraw consent You have the right to withdraw consent for the processing of your Personal Data as submitted to the Company, but not if the consent withdrawal is restricted by law.

7.2 Right to access to the Personal Data You are entitled to request access to and obtain a copy of your Personal Data, under the company’s care and responsibility, as well as to request the disclosure of the acquisition of your Personal Data.

7.3 Right to request for duplicate or transfer the Personal Data You have the legal right to request the Company to transfer your Personal Data.

7.4 Right to object to the collection, use, or disclosure of Personal Data You have the right to object to the processing of your Personal Data, namely the collection, use, or disclosure of your Personal Data as prescribed by law.

7.5 Right to request the erasure of Personal Data You have the legal right to request the Company to erase, destroy, or to anonymize your Personal Data.

7.6 Right to restrict the use of Personal Data. You have the legal right to request the Company to suspend the use of your Personal Data.

7.7 Right to request for the correction of the Personal Data

Should you discover that your Personal Data kept by the Company is not correct or has been modified, you have the legal right to request the Company to correct them so that your Personal Data is accurate, up-to-date, complete, and will not incur any misunderstandings.

7.8 Right to Complain You have right to complain to competent authorities pursuant to relevant laws if you believe that the collection, use and/or disclosure of your Personal Data is violating or not in compliance with relevant laws. You may request to exercise your rights via the following channels:


8. Contact channels

Enquires or questions on the Personal Data Protection can be addressed to the following channels:

Wavily Co., Ltd.

131 Naranong Rd., Khlongtoei, Khlongtoei, Bangkok 10110

Tel: (66) 2-249-4334

LineOA: @annebra


Personal Data Controller

Contact Address: 131 Naranong Rd., Khlongtoei, Khlongtoei, Bangkok 10110

Email: privacy@annebra.com

Return and Refund policy

In case of Return and Refund the product

  • Customer can return and refund within 7 days after receiving the product.
  • Products must be in original condition, with hang-tags & price tags on, has not been washed or used.
  • Customers must contact and notify in advance to receive an approval for exchange or return at the customer service department, phone number 02-249-4334 ext. 24 hours (9:30 am - 18:00 pm), Monday through Friday. Except public holidays or by email at customersupport@annebra.com

Methods of Return and Refund products:

 1. Customer return the product by registered mail (EMS) or others. The customer will responsible for return shipping costs including fees, duty and import tax that occur (In the case return from abroad) to the address below. The company is not responsible for the lost resulting from returning the product.

Attn: 

Customer Support

Wavily Company Limited

131 Naranong Road, Khlongtoei Subdistrict,

Khlongtoei District, Bangkok 10110 Thailand.

 The company will process within 10 days after receiving your return. The delivery fee may be at the discretion of the company.

 2. Customer can bring the product to change at any convenient Annebra branch. (Must notify customer support 7 days in advance)

  • Products with discounts and / or promotions cannot be exchanged or returned.
  • The company reserves the right to approve return and refund conditions in all cases without prior notice.

Defective products

  • If the product is found to be defective or damaged, please contact our customer service immediately at 02-249-4334 ext. 24 (09.30 - 18.00 hrs.) Monday to Friday. Except public holidays or email, click here customersupport@annebra.com
  • Damaged products resulting from wear do not counted as a defective products. For advice on how to care the product please continue reading at how to care for clothing

Refund policy

We are glad to refund with the following cases:

1. Defective product damage caused by our faulty.

2. Products do not correct with the customer’s order and would like to return the products.

3. Products damaged during delivery and customers would like to return the products.

4. Products must be purchased from the company's online store only.

In case of paying by cash we will refund cash to the customer's account within 15 business days from the date the consumer exercised the right and return the product.

In case of making a payment via credit card will be refunded back to the original payment method. It may take at least 30 business days for the funds to appear in your account, depending on the billing cycle of each bank.

Membership policy and privileges

Wavily Company Limited has a membership policy with the objective of providing an impressive experience and special privileges for customers who are members in each hierarchy including discount, point accumulation to be used as discounts and other privileges in each special occasion.

1. There are 4 levels of membership as follows

  a. Initial Level

  Customer will be Initial level member when apply for membership. By receiving the right to accumulate points from each purchase and can redeem points for discount on the next purchase.

  b. Silver Level

Customer purchase accumulating 3,000 baht within 1 year will be eligible to become a Silver Level member. Silver Level membership will be granted for 1 year and receive a 5% discount on regular price items.

  c. Gold Level

Customer purchase accumulating 30,000 baht within 1 year will be eligible to become a Gold Level member. Gold Level membership will be granted for 1 year and receive a 10% discount on regular price items.

  d. Platinum Level

Customer purchase accumulating 60,000 baht within 1 year will be eligible to become a Platinum Level member. Platinum Level membership will be granted for 1 year and receive a 15% discount on regular price items.


2. Member level adjustment and privileges

  1. Membership level adjustment will exercising within 24 hours after the purchase has been completed.

  2. Counting cumulative purchases

  a. New customers who have never been a member upgrade will always count the accumulative purchases of the past 1 year from the current date.

  b. Customers who have previously been in the Silver or Gold or Platinum membership level will count cumulative purchases from the date of receiving the first level membership, which will be counted annually.

  3. Counting of the accumulative purchases will be counted from the purchase amount after deducting discount.

3. Discounts that customers receive according to membership level must be a regular price product and buy products through https://shop.annebra.com ("Website") only

4. Maintaining right or adjusting membership level will be adjusted up or down based on the cumulative purchase amount within 1 year after the right date. The privilege will be in line with the accumulated product purchase according to the membership level above.

example

Case 1: Be Silver member during December 25, 2019 until December 24, 2020 with a cumulative purchase total 30,005 baht throughout the year. Members have been upgraded to Gold level for a period 1 year beginning on December 25, 2020 to 24 December 2021 with 10% discount.

Case 2: Be Silver member during December 25, 2019 until December 24, 2020 with a cumulative purchase total 1,500 baht throughout the year. Membership level will be adjusted to Initial Level membership which will not receive any % discount when purchase. But Initial Level still accumulate points and can redeem points as discounts when purchases.

Case 3: New members apply for membership on December 15, 2019, and purchase products in the amount of 3,200 baht on January 3, 2020. By January 4, 2020, members will be upgraded from Initial Level member to be a Silver member by being entitled to 5% discount for 1 year

5. Point accumulation

a. Every purchase valued 100 baht will receive 1 reward point

b. Every 1 point has a value of 2 baht. Can be used as a discount for the next purchase.

c. Points will be accumulated into the member's account automatically.

d. Point accumulation is calculated from purchased via https://shop.annebra.com ("Website") only

6. Members' right and privilege is the individual right. Cannot transfer, share or assign to the others.


Membership is offered by Wavily Company Limited in order to offer special privileges to the members only. This membership is for individuals 18 years and older for personal use only, not for business or commercial purposes. Membership is limited to one (1) account per person. And the company reserves the right at its discretion solely to suspend, cancel, or merge accounts that appear to be redundant accounts.

By participating in membership ("You", "Your" or "Members"), you agree that you have read, understood and agreed to be bound by these terms and conditions ("Terms") and from any changes or amendments in the future, which will be announced on the website. This membership you also agree to be bound by the privacy policy of our website and the general terms and conditions of use included here by reference. If you do not agree with these terms general terms and conditions of use of the website and our privacy policy you will be banned from participating in membership. These terms do not change the terms or conditions of any other agreements you may have with us, including any agreements for selling products. Membership is considered void if prohibited by law.